Managed Services

DMC Tech is proud to offer extensive IT services to businesses of all sizes. Businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many businesses, IT resources are limited and can be quickly overwhelmed. If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result. As your IT partner, DMC is dedicated to ensuring that your company doesn’t face significant losses in productivity or revenue.


Managed Services is the practice of outsourcing IT management responsibilities and functions for which a flat-monthly fee is paid to a provider. Put in simple terms – one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business. We are always focused on your business’ IT systems, because we know you can’t be. A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring and patch management performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.


Managed Services vs. The Break-Fix Mentality

Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients. These preventative measures make your IT systems run much more smoothly, and are much cheaper than emergency repair measures.


Which type of maintenance do you currently have?

If you answer “no” to any of the following questions, you are utilizing a break-fix methodology to maintain your network, and may benefit from a managed service methodology without costing you more.


Do you find out immediately if your data back-up fails to run?

Do you know which equipment on your network is aging and might need replacing in the next 6 months?

Do you know if your server(s) have the latest anti-virus updates installed and are functioning correctly?

Do you know if the latest security patches have been installed on your network?

Do you have one number to call for all of your technology service requirements?

Do you only hear from your computer guys “after” things break?


Benefits of Managed Services:

Increased operational efficiency

Reduced operating costs

Cost-effective access to enterprise-level support

Minimized downtime

Allows the focus to be on running the business, and not the technology

Peace of mind from knowing that the network is monitored 24/7/365