IT Support for Your Small, Medium and Corporate Business
Leverage our decades of experience providing IT services for small businesses and beyond. When DMC handles your day-to-day management and maintenance of IT equipment, network and cyber-security, you can focus on running the business. Plus, you can rest assured that your IT infrastructure is monitored 24/7 and continuously updated — a mission-critical aspect of protecting your operations. From server support to network management, troubleshooting and proactive patching, we are a single source for IT managed services that gives you the flexibility to scale up or down as your IT needs evolve.
Our services include continuous and proactive server monitoring to detect potential issues before they snowball into major problems that can cripple your ability to run your business.
24/7 Emergency Server Support
Servers are the backbone of your IT network, and when there’s a problem or failure, you risk costly downtime, potential data loss and business interruption. We treat every client’s server issue with a sense of urgency. With DMC IT support, you can count on rapid response and 24/7 server monitoring.
Email Support
As a certified Microsoft Solutions Partner for Modern Work, DMC utilizes Microsoft 365 for our clients’ email needs. We are Microsoft Gold partners and offer sales, support, and management of the MS suite of products.
Antivirus Software and License Management
Protect your business servers and workstations from viruses, malware, ransomware, and other malicious threats. In today’s dynamic IT environment, there is no room for gaps in antivirus protection, and DMC will manage your license renewals. We also provide server antivirus software and installation management to guard your operations from security threats. We perform real-time scanning to detect and block potential threats.
Remote Diagnosis and Help Desk
Efficient, responsive IT diagnosis and support is a click or call away with DMC Remote Diagnosis and Help Desk services. Technical questions? We’ve got answers. From Microsoft software installation to troubleshooting and guidance, we efficiently resolve IT issues with robust, remote support. We reduce the need for on-site visits, minimize downtime and solve IT problems before they become business interruptions.
Network and Firewall Configuration Changes, Network Troubleshooting
Your productivity and profitability are tied to IT network performance. To minimize downtime, DMC ensures that your network is properly configured so you can run your business smoothly. We identify network connectivity and performance issues, using our suite of network monitoring tools along with our team’s ongoing oversight of these systems and our legendary support.
Network Management
Organizations are increasingly distributed and the need to manage both cloud and hosted environments is critical. We proactively monitor your entire network and identify and resolve issues while optimizing overall system performance and security. For you, a stable network infrastructure means seamless company operations and ease of use.
Help Desk
We are Toledo’s Help Desk pros. Our responsive help desk team is open to address your IT needs, troubleshoot tech problems and resolve IT-related issues. The DMC Help Desk is your central point of contact, and we understand the critical nature of efficient, thorough support so you can focus on running your business. When you call DMC, you reach a team of engineers. We don’t read from a script or offer canned answers to your concerns. We are an extension of your team and invested in your success, providing the attentive IT help desk support your business deserves.
Optimize Your IT Services
Are you stuck in a cycle of reacting to technology problems rather than planning and budgeting for the future? Is your business struggling to catch up with the latest, most secure best practices? Where do you stand on the pathway toward cloud-based services? DMC will help your company work more productively and efficiently as we help ensure you have a scalable roadmap for the future of your company. We will guide technology budget planning so your IT environment will align with business objectives and help you leverage technology to stay competitive, drive profitability and achieve your goals.
Annual Technology Budget Planning Meeting
Is it time for an IT upgrade? Will you be adding to your team? Will your business expand its geographic footprint, service or product offering, or target demographic? As your business grows and evolves, so do your IT infrastructure, hardware, and security needs.
We can guide your annual technology budget, taking into account your business size, goals and specific IT needs. With a comprehensive annual technology budget, we can plan for IT investments and upgrades so there are no surprises as the year unfolds. With a solid tech budget and strategy, we can be sure your business is supported and secure.
Hardware and Software Maintenance Agreement Management
Maintenance agreements for your hardware and software are critical to minimizing downtime and extending the life of your assets, allowing you to make the most of your tech investments. But overseeing and managing these agreements can take away valuable time from the business, or bog down internal IT staff with administrative tasks that take them away from other priorities.
Rely on DMC for agreement procurement, along with documentation and tracking expiration dates. That includes vetting and evaluating vendors to ensure you’re getting the best value, support, and security.
Proactive Patching (Servers and Workstations)
Proactive Patching — also referred to as patch management — involves applying updates and fixes to your business servers, operating systems, and antivirus software. The key is to make sure patches are in place as soon as they are released so you can avoid the latest security threats. With proactive patching, we make sure your IT environment is secure, stable, and performing optimally. DMC engineers look at each patch being released to minimize potential compatibility issues with patches.
Network Documentation and IT Strategy
How well do you really know your business IT infrastructure? With a roadmap that documents your network architecture, we can more efficiently roll out IT solutions, troubleshoot problems and plan for the future. Are your IT investments and initiatives aligned with your business objectives?
Cloud Services
Cloud-based services are changing the way we operate our businesses, serve customers and reduce costs. IT innovations also help us work smarter, drive profitability, contain costs and deliver more value as organizations. But where do you start on your cloud journey? DMC can help.
vCIO Strategy & Support
You need IT support and a leader who can manage the network and put smart tech strategies into play to secure your data and customers’ information. In today’s complex tech environment, you can’t afford any gaps in your IT infrastructure and security. But can you afford a CIO?
For most small to midsize businesses, the answer is no. But there is an answer: a Virtual CIO, or vCIO. A virtual Chief Information Officer (vCIO) delivers managed IT services that suit your needs and budget.
Keeping Your IT Secure
IT security measures are critical for protecting your business from data breaches and emerging threats. If your system is compromised, do you have a recovery plan in place? At DMC, we take a comprehensive approach to IT security, from security assessments to address vulnerabilities to 24/7 monitoring of servers, firewalls and networks. We tailor your IT security strategy to address your entire tech environment — and we continuously review and update the plan and processes to ensure it aligns with the best practices in the industry.
Threat Assessment and Response
Proactive IT security requires ongoing threat assessment and the right tools to evaluate and mitigate vulnerabilities and potential threats. DMC’s security services team conducts thorough vulnerability scans and implements tools to target threats in real time. Protect your organization in today’s volatile cyber world. We’ll help you minimize system downtime and resulting financial losses.
Regular Security Audits and Assessments
We never let our guard down when monitoring your IT environment for security vulnerabilities. As your business evolves, so do IT infrastructure needs. With regular tech audits and assessments, you gain a clear view of the status and any weaknesses in your network, software, hardware, and devices.
Incident Detection and Response
Minimize the impact of security breaches and protect sensitive data with a comprehensive incident detection and response system for identifying, analyzing and responding to security incidents that threaten your IT infrastructure. Today’s complex cyber environment calls for a multi-pronged security approach. A detect-and-respond strategy is critical.
Endpoint Detection and Response
Cyber attacks are increasingly sophisticated and pose an even greater threat to businesses. If it’s technology, it’s a target — desktops, servers, laptops, tablets, smartphones — the list goes on. Endpoint management can be costly to handle in-house, and when it is pushed down on the priority list, your business becomes a prime target for infiltration.
Computer Updates
Computer updates shouldn’t put a hold on everyday business. Let DMC help you plan for computer updates so you can manage your IT budget responsibly and acquire the business essential technology you need to work efficiently and profitability. We assess existing computer assets, identify systems that need to be replaced and implement a strategy that reduces downtime and keeps business running smoothly.
Security Patches
Enhance the stability, performance, and security of your IT systems. As new cyber threats infiltrate the digital world, security patches fill the gaps so you can continue business as usual with the peace of mind that your business is protected.
24/7 Monitoring of Servers, Networks and Firewalls
Not a minute goes by without a potential threat to your IT security. Relentless cyber criminals are crafting sophisticated attacks, and off-the-shelf antivirus software is not enough to stop them. When you partner with an IT managed services expert like DMC, you gain around-the-clock IT services – monitoring of servers, networks, and firewalls.
Comprehensive IT Services
DMC Technology Group is proud to offer extensive IT services to businesses of all sizes so you can operate efficiently, compete in a challenging marketplace, and achieve your goals. Our managed IT services practice offers turn-key solutions that we can tailor to address specific needs. When you partner with DMC, you can leverage our seasoned team of certified engineers to provide proactive monitoring and around-the-clock support to protect your business.
Ready To Partner? Or Have Questions?
We’re here to help! Contact us below and we’ll get in touch ASAP to see if our managed services are a good fit for your business.
Benefits of Managed IT Services
Peace of Mind with Your Technology
Reliable experts ready to address any issues that arise. We’ll do the monitoring, so you can focus on the other business tasks that only you can execute. We’re here for you.
Predictable IT Costs
Your IT costs become a predictable line item on the budget. Rather than making just-in-time technology investments to deal with device replacements and infrastructure upgrades, we’ll forecast IT needs based on your business goals and develop a strategic IT budget. As your business grows and evolves, so do your IT infrastructure, hardware, and security demands.
Proactive Patching (Servers and Workstations)
Proactive Patching — also referred to as patch management — involves applying updates and fixes to your business servers, operating systems, and antivirus software. The key is to make sure patches are in place as soon as they are released so you can avoid the latest security threats. With proactive patching, we make sure your IT environment is secure, stable, and performing optimally. DMC engineers look at each patch being released to minimize potential compatibility issues with patches.
Risk Reduction with IT Support
Protect your infrastructure with 24/7 proactive monitoring. We are committed to safeguarding your business around-the-clock. We’ll detect and address issues before they escalate, ensuring not only the optimal performance of your IT infrastructure but also the continuity and reliability of your operations.
Efficiency In IT
When you spend less time thinking about your company’s IT needs, you can shift your attention to more strategic matters like growing your business. Our reliable support ensures seamless IT operations, leaving you more space to focus on what truly matters — nurturing your business, fostering innovation and driving success.
Managed IT Services for Toledo, OH and Surrounding Areas
DMC provides comprehensive managed IT services to small and medium businesses in Northwest Ohio and Southeast Michigan including the greater Toledo area. We also serve communities to the south such as Findlay, Lima, Upper Sandusky, and the west as far as Bryan, Ohio. We also service clients as far east as Sandusky, Port Clinton, Fremont and other surrounding areas. In terms of SE Michigan, we work with clients in Ann Arbor, Monroe, Temperance, and the surrounding areas. We are Toledo’s IT managed services professionals.
Why Is It Important to Have an IT Service?
IT Services are critical for businesses of all sizes for many reasons.
- Operational efficiency and improved productivity
- Data management and security
- Scaling operations to adapt to market demands
- IT security and support
- Server and workstation antivirus and antispyware software and license management
- Network management
- Email support
- Network and firewall configuration changes
- Network troubleshooting
- Technology budget planning
- Hardware and software maintenance agreement management
- Proactive Patching
- Network documentation
- vCIO strategy and support
- Security audits and assessments
- Computer updates
- Help desk support
- A strategic IT partner to help guide future technology investments
What Are Examples of Technical Services?
If you haven’t worked with a managed IT services provider previously, you may be unfamiliar with what comes under IT Services. While these services can vary depending on the field they’re applied to, in general IT context they often include:
- Network Services: Managing IT infrastructure and delivering technical support to troubleshoot and solve tech issues.
- Cloud Services: Work efficiently in the cloud with managed cloud services that include migration, maintenance, and optimization.
- Cybersecurity Services: Multi-pronged solutions to protect your IT environment from cyber threats including data breaches, spyware, malware and attacks that compromise personal information and data.
- Data Services: Managing backups and data access.
- IT Consulting Services: A partner that assesses your data and security threats and protects your IT environment with protection across all devices, software and the cloud. IT consulting includes implementing new systems and services.
- Managed IT Services: Outsourcing support and management of IT infrastructure and systems to a partner that monitors and maintains the tech environment.
Your Managed IT Services Partner
Buy back time, drive more efficient operations, elevate IT performance and future-proof your company. We’ve got your back. Let’s talk. Call us any time at 419.535.2900. We’re here to help! Contact us below and we’ll get in touch ASAP to see if our managed services are a good fit for your business.