Careers

General Summary:

For almost 30 years, DMC Technology Group has focused on hiring great people that exude our core values of loyalty, trustworthiness, experience, and innovation, not just because it’s the right thing to do, but because it makes our company stronger. Come join a team with a proven track record of employee retention as we work together toward our vision of making our customers and teammates the best that they can be.

The Client Executive must have the ability to articulate the value of DMC solutions. Ideal candidates will have experience in the technology field in either a sales or technical role. Target geography will be a 60-minute radius of Toledo with the expectation of in-person client meetings. The position will include serving existing DMC clients as well as cultivating new clients.

Role:

The primary responsibilities of the Client Executive include:

• Building long-term relationships with all constituents (clients, employees, partners)
• Development of new clients
• Support and development of existing clients
• Maintain a high level of client satisfaction
• Serve as the client’s primary point of contact

Solutions:

The Client Executive will be responsible for representing DMC’s Managed Services, Project Services, and Technology Solutions. Technology Solutions are from several partners, including:

• Microsoft (with a strong focus on M365 and Azure)
• Dell (servers, storage, other)
• Cisco (infrastructure)
• Arctic Wolf and many other security solutions

Requirements:

Candidate must have:

• Ability to work on a team and communicate effectively
• Excellent communications skills (listening, speaking, writing)
• Desire to be a long-term employee of DMC
• Desire to work in a small company and support DMC core values of “doing the right thing,” family, teamwork, and service
• Ability to work with little supervision
• Ability to multi-task and adapt quickly to changes in business needs
• Organizational prowess with particular attention to detail
• Self-motivation and the ability to work in a fast-moving environment

Position benefits and perks:

There are many great reasons to join our team, but here are some of the most important:

• Locally owned company
• Salary with full DMC benefits, including:
  • A full-featured health care plan including dental and vision
  • Paid vacation + 10 holidays/year
  • 401K plan with company match
• Access to our on-site company workout room (treadmill, elliptical, stationary bike) and
  shower room
• Modern, single floor office in a suburban setting with convenient parking
• Proximity to University/Parks Trail (bike, run, walk)
• Hybrid work environment (in person and remote)
• Family-first culture

Compensation:

Salary + commission
Starting compensation depends on expertise and experience

To express your interest please contact us via the form below.

General Summary:

Imagine joining an organization where you are considered family, where your leadership team is just as committed to your professional development and personal growth as you are. For almost 30 years, DMC Technology Group has focused on hiring great people that exude our core values of loyalty, trustworthiness, experience, and innovation, not just because it’s the right thing to do, but because it makes our company stronger. Come join a team with a proven track record of employee retention as we work together toward our vision of making our customers and teammates the best that they can be.

Under the direction of the Application Development Business Unit Manager, the Application Analyst/Developer will be responsible for delivering consulting and programming services and solutions to DMC clients.

This position interfaces constantly with the Business Unit Manager, Account Executives, and clients to ensure work is completed in a timely manner to the customer’s satisfaction.

Role:

As the Application Analyst/Developer, the major components to the role are to:

• Maintain a high level of client satisfaction by responding quickly and proficiently to client requests
• Consult with clients on business technology needs and present available options and solutions
• Provide on-site and remote support for DMC clients
• Complete accurate timecard entries

Requirements:

While we are willing to train the right person, our ideal candidate possesses:

General skills:

• Ability to work on a team and communicate effectively
• Capacity to execute a quick turnaround of client requests
• Drive to provide unparalleled, best-in-class service to all constituents (DMC employees, customers, and partners)
• Desire to be a long-term employee of DMC
• Organizational prowess with particular attention to detail
• Self-motivation with the ability to work in a fast-moving environment

Specific skills:

• RPG IV, RPGLE, RPG Free
• CL/CLLE
• DDS for DB files, printer, display files & menus
• SQL /Embedded SQL
• Capable of analyzing client requirements and provide proposals and estimates
• Manage own project work and possibly the work of others

Experience in the following would be beneficial, but not required:

• Infor XA
• VAI
• EDI (TrustedLink, Gentran, Extol)
• .NET programming
• PHP programming

Position benefits and perks:

There are a ton of great reasons to join our team, but here are some of the most important:

• Locally owned company
• Salary with full DMC benefits, including:
  • A full-featured health care plan including dental and vision
  • Paid vacation + 10 holidays/year 
  • 401K plan with company match
• Access to our on-site company workout room (treadmill, elliptical, stationary bike) and shower room
• Modern, single floor office in a suburban setting with convenient parking
• Proximity to University/Parks Trail (bike, run, walk)
• Hybrid work environment (in person and remote)
• Family-first culture

To express your interest please contact us via the form below.

General Summary:

Imagine joining an organization where you are considered family, where your leadership team
is just as committed to your professional development and personal growth as you are. For
almost 30 years, DMC Technology Group has focused on hiring great people that exude our
core values of loyalty, trustworthiness, experience, and innovation, not just because it’s the
right thing to do, but because it makes our company stronger. Come join a team with a proven
track record of employee retention as we work together toward our vision of making our
customers and teammates the best that they can be.

Under the direction of the Network Infrastructure Service Manager, the Help Desk Engineer will be
responsible for delivering engineering services and solutions to DMC clients for Workstation,
Server, Microsoft 365 and Network Infrastructure.

This position interfaces constantly with our Service Manager, Service Coordinator, Engineers,
Client Executives, and clients to ensure work is completed in a timely manner to the client’s
satisfaction.

Role:

As the Help Desk Engineer, the major components to the role are to:

• Maintain a high level of client satisfaction by responding quickly and proficiently to client requests
• Develop and maintain documentation outlining the process for handling customer issues
• Become a subject matter expert for Microsoft Desktop operating systems and Microsoft Office
• Consult with customers on business technology needs and present available options and solutions
• Maintain required Microsoft and other certifications
• Provide on-site and remote support for DMC clients.
• Complete accurate timecard entries as a task is performed.
• Participate in the on-call rotation for emergency after hours support.

Requirements:

While we are willing to train the right person, our ideal candidate possesses:

General skills:

• Ability to work on a team and communicate effectively.
• Capacity to execute a quick turnaround of client requests.
• Excellent communications skills (listening, speaking, writing).
• Drive to provide unparalleled, best-in-class service to all constituents (DMC employees, customers, and partners).
• Desire to be a long-term employee of DMC.
• Desire to work in a small company and support DMC core values of “doing the right thing,” family, teamwork, and service.
• Ability to work with little supervision.
• Ability to multi-task and adapt quickly to changes in business needs.
• Organizational prowess with particular attention to detail.
• Self-motivation with the ability to work in a fast-moving environment.
• Strong technical skills.
• Ability to work with a team of server and infrastructure engineers to implement or
• support a complete IT solution.
• A minimum of one year experience with the Windows desktop Professional Operating
• System.
• Experience with imaging and configuring desktops/laptops/tablets.
• General understanding of firewall, switch, and router technology.
• Experience with anti-virus.
• Experience with Microsoft 365 and Email.
• Previous Client Service or phone related skills; familiarity with computer system support terminology concepts. A+ or Microsoft certifications are a plus for the candidate.
• Experience with PowerShell scripting and desktop imaging tools is a plus, but not required.

Position benefits and perks:

There are a ton of great reasons to join our team, but here are some of the most important:

• Locally owned company
• Part-time position (20 hours per week)
• Access to our on-site company workout room (treadmill, elliptical, stationary bike) and shower room
• Modern, single floor office in a suburban setting with convenient parking
• Proximity to University/Parks Trail (bike, run, walk)
• Hybrid work environment (in person and remote)
• Family-first culture

To express your interest please contact us via the form below.

General Summary:

Imagine joining an organization where you are considered family, where your leadership team is just as committed to your professional development and personal growth as you are. For almost 30 years, DMC Technology Group has focused on hiring great people that exude our core values of loyalty, trustworthiness, experience, and innovation, not just because it’s the right thing to do, but because it makes our company stronger. Come join a team with a proven track record of employee retention as we work together toward our vision of making our customers and teammates the best that they can be.

Under the direction of the Network Infrastructure Service Manager, this role entails attaining maximum utilization of project and helpdesk resources through daily dispatch of service requests. The Service Coordinator, as a vital member of the Network Team, is responsible for service request intake from clients and account managers, including assigning, scheduling, and dispatching service engineers for remote or onsite service based on urgency, and contractual service level agreement (SLA). Occasionally, the Service Coordinator may work with the Power i and App Development departments on projects that involve both business units. 

The Service Coordinator also functions as a key administrative role for DMC, directly contributing to the growth and success of the business by providing support to customers, account executives and even the company president. If you’re looking for a forward-thinking, technology-focused, highly supportive work environment with advancement opportunities, this could be the opportunity for you!

Role:

As a Service Coordinator, the major components to the role are to:

• Act as the single point of contact to the client for all types of service requests
• Coordinate all IT support groups to ensure maximum utilization of billable resources.
• Monitor the triage ticket board and place tickets on their correct production boards and schedule technical resources.
• Take phone calls from clients, generate tickets, and dispatch them to technical engineer.
• Schedule technical resources on the ConnectWise dispatch portal
• Monitor resource schedules to ensure prompt time entry on service requests.
• Communicate with clients in order to keep them informed of incident progress and notify them of impending changes or agreed outages.
• Improve client service, perception, and satisfaction.
• Improve usage and increase productivity of IT support resources.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Report on the successful completion of service requests to the Network Infrastructure Service Manager.
• Ensure tickets are entered correctly in ConnectWise.
• Monitor and track vendor hardware orders for ticket scheduling and notify Account Executives with delays or changes.
• Enter license activation codes and serial numbers into ConnectWise and hardware license portals.
• Review timecard entries for correct coding
• Assist with billing.
• Lead the weekly Network Team huddle when the Network Infrastructure Service Manager cannot attend.
• Assist with ordering and tracking products as needed.
• Work with Account Executives to maintain the customer and contact database.
• Organize contacts into targeted groups for communication.
• Distribute client communications/collateral. 
• Coordinate marketing events in conjunction with marketing and Account Executives
  

Requirements:

While we are willing to train the right person, our ideal candidate possesses:

• Ability to work on a team and communicate effectively.
• Capacity to facilitate a quick turnaround of client requests.
• Excellent communications skills (listening, speaking, writing)
• Drive to provide unparalleled, best-in-class service to all constituents (DMC employees, clients, and partners)
• Desire to be a long-term employee of DMC.
• Desire to work in a small company and support DMC core values of “doing the right thing,” family, teamwork, and service.
• Ability to work with little supervision.
• Ability to multi-task and adapt quickly to changes in business needs.
• Organizational prowess with particular attention to detail
• Self-motivation and the ability to work in a fast-moving environment.
• Basic computer and operating system knowledge 
• Previous Client Service or phone related skills; familiarity with computer system support terminology concepts.
• Technical awareness: ability to match resources to technical issues appropriately.
• Awareness or desire to learn DMC’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.

Position benefits and perks:

There are a ton of great reasons to join our team, but here are some of the most important:

• Locally owned company
• Salary with full DMC benefits, including:
  • A full-featured health care plan including dental and vision.
  • Paid vacation + 10 holidays/year  
  • 401K plan with company match
• Access to our on-site company workout room (treadmill, elliptical, stationary bike) and shower room.
• Modern, single floor office in a suburban setting with convenient parking
• Proximity to University/Parks Trail (bike, run, walk)
• Work environment (in person and/or remote)
• Family-first culture

To express your interest, please contact us via the form below.