Careers

General Summary:

For 30 years, DMC Technology Group has focused on hiring great people that exude our core values of loyalty, trustworthiness, experience, and innovation, not just because it’s the right thing to do, but because it makes our company stronger. Come join a team with a proven track record of employee retention as we work together toward our vision of making our customers and teammates the best that they can be.

The Client Executive must have the ability to articulate the value of DMC solutions. Ideal candidates will have experience in the technology field in either a sales or technical role. Target geography will be a 60-minute radius of Toledo with the expectation of in-person client meetings. The position will include serving existing DMC clients as well as cultivating new clients.

Role:

The primary responsibilities of the Client Executive include:

• Building long-term relationships with all constituents (clients, employees, partners)
• Development of new clients
• Support and development of existing clients
• Maintain a high level of client satisfaction
• Serve as the client’s primary point of contact

Solutions:

The Client Executive will be responsible for representing DMC’s Managed Services, Project Services, and Technology Solutions. Technology Solutions are from several partners, including:

• Microsoft (with a strong focus on M365 and Azure)
• Dell (servers, storage, other)
• Cisco (infrastructure)
• Arctic Wolf and many other security solutions

Requirements:

Candidate must have:

• Ability to work on a team and communicate effectively
• Excellent communications skills (listening, speaking, writing)
• Desire to be a long-term employee of DMC
• Desire to work in a small company and support DMC core values of “doing the right thing,” family, teamwork, and service
• Ability to work with little supervision
• Ability to multi-task and adapt quickly to changes in business needs
• Organizational prowess with particular attention to detail
• Self-motivation and the ability to work in a fast-moving environment

Position benefits and perks:

There are many great reasons to join our team, but here are some of the most important:

• Locally owned company
• Salary with full DMC benefits, including:
  • A full-featured health care plan including dental and vision
  • Paid vacation + 10 holidays/year
  • 401K plan with company match
• Access to our on-site company workout room (treadmill, elliptical, stationary bike) and
  shower room
• Modern, single floor office in a suburban setting with convenient parking
• Proximity to University/Parks Trail (bike, run, walk)
• Hybrid work environment (in person and remote)
• Family-first culture

Compensation:

Salary + commission
Starting compensation depends on expertise and experience

To express your interest please contact us via the form below.

General Summary:
For over 30 years, DMC Technology Group has built a culture that includes teamwork, superior customer service, family-focus, longevity, community support, and doing the right thing. To this end, we focus on hiring great people that can support these core values. Come join a team with a proven track record of employee retention, as we work together toward our vision of making our customers and teammates the best that they can be! DMC is a small company with a team of 26 people. Our needs change and evolve frequently. The responsibilities of any given position will change over time. From time to time, our teammates are asked to pitch in on certain tasks that may have little to do with our primary responsibilities. Flexibility is the key!

Requirements:

The primary responsibilities of the Client Executive include:

• A positive and friendly disposition!
• Excellent communication skills (listening, verbal, written).
• Share in our desire to be best-in-class in all that we do.
• Professionalism with attention to detail.
• Desire to be a long-term member of the DMC team.
• Desire to work in a small company and support DMC core values.
• Ability to multi-task and adapt quickly to changes in business needs.
• Agile computer skills with Microsoft Word, Excel, Outlook, PowerPoint; ability to learn ConnectWise (DMC’s internal business system) and vendor portals.

Roles and Responsibilities:

• Serve as the “front door” and “voice” of DMC. This personal touch is critical to how we conduct business.
• Requires being in the DMC office Monday-Friday, 8:00 AM – 5:00 PM with 1 hour for lunch.
• Manage multiple calls at one time and initiate escalations.
• Build long-term relationships with all constituents (clients, employees, partners).
• Issue all DMC purchase orders to vendors. The average number of orders per day is 3-4.
• Receive purchase order confirmations and assist in resolving purchase order issues.
• Customer orders are often shipped to DMC for setup and configuration.
• This requires product Receiving/Inventory, Shipping, Labeling, and occasional Outbound Shipping.
• Shipping products to customers.
• Collate and distribute mail (post office, FedEx, etc.) to employees.
• Provide administrative assistance to Pat Sheehan (president). This includes monthly preparation of the company meeting and other duties to be determined.
• General office duties.

Position benefits and perks:

There are many great reasons to join our team, but here are some of the most important:

• Locally owned company
• Salary with full DMC benefits, including:
  • A full-featured health care plan including dental and vision
  • Paid vacation + 10 holidays/year
  • 401K plan with company match
  • Paid Time Off for community volunteer work.
• Access to our on-site company workout room (treadmill, elliptical, stationary bike) and
  shower room
• Modern, single floor office in a suburban setting with convenient parking
• Proximity to University/Parks Trail (bike, run, walk)
• Hybrid work environment (in person and remote)
• Family-first culture

Compensation:

Starting compensation depends on expertise and experience. Non-Exempt Salaried Position. Hours worked in excess of 40 will be paid an overtime rate of 1.5 times calculated hourly rate.

To express your interest please contact us via the form below.

General Summary:

Imagine joining an organization where you are considered family, where your leadership team
is just as committed to your professional development and personal growth as you are. For
30 years, DMC Technology Group has focused on hiring great people that exude our
core values of loyalty, trustworthiness, experience, and innovation, not just because it’s the
right thing to do, but because it makes our company stronger. Come join a team with a proven
track record of employee retention as we work together toward our vision of making our
customers and teammates the best that they can be.

Under the direction of the Network Infrastructure Service Manager, the Help Desk Engineer will be
responsible for delivering engineering services and solutions to DMC clients for Workstation,
Server, Microsoft 365 and Network Infrastructure.

This position interfaces constantly with our Service Manager, Service Coordinator, Engineers,
Client Executives, and clients to ensure work is completed in a timely manner to the client’s
satisfaction.

Role:

As the Help Desk Engineer, the major components to the role are to:

• Maintain a high level of client satisfaction by responding quickly and proficiently to client requests
• Develop and maintain documentation outlining the process for handling customer issues
• Become a subject matter expert for Microsoft Desktop operating systems and Microsoft Office
• Consult with customers on business technology needs and present available options and solutions
• Maintain required Microsoft and other certifications
• Provide on-site and remote support for DMC clients.
• Complete accurate timecard entries as a task is performed.
• Participate in the on-call rotation for emergency after hours support.

Requirements:

While we are willing to train the right person, our ideal candidate possesses:

General skills:

• Ability to work on a team and communicate effectively.
• Capacity to execute a quick turnaround of client requests.
• Excellent communications skills (listening, speaking, writing).
• Drive to provide unparalleled, best-in-class service to all constituents (DMC employees, customers, and partners).
• Desire to be a long-term employee of DMC.
• Desire to work in a small company and support DMC core values of “doing the right thing,” family, teamwork, and service.
• Ability to work with little supervision.
• Ability to multi-task and adapt quickly to changes in business needs.
• Organizational prowess with particular attention to detail.
• Self-motivation with the ability to work in a fast-moving environment.
• Strong technical skills.
• Ability to work with a team of server and infrastructure engineers to implement or
• support a complete IT solution.
• A minimum of one year experience with the Windows desktop Professional Operating
• System.
• Experience with imaging and configuring desktops/laptops/tablets.
• General understanding of firewall, switch, and router technology.
• Experience with anti-virus.
• Experience with Microsoft 365 and Email.
• Previous Client Service or phone related skills; familiarity with computer system support terminology concepts. A+ or Microsoft certifications are a plus for the candidate.
• Experience with PowerShell scripting and desktop imaging tools is a plus, but not required.

Position benefits and perks:

There are a ton of great reasons to join our team, but here are some of the most important:

• Locally owned company
• Full time position (40 hours per week)
• Access to our on-site company workout room (treadmill, elliptical, stationary bike) and shower room
• Modern, single floor office in a suburban setting with convenient parking
• Proximity to University/Parks Trail (bike, run, walk)
• Hybrid work environment (in person and remote)
• Family-first culture

To express your interest please contact us via the form below.