Is Your Phone System Keeping Up with the Way You Work?

Why Businesses Are Moving to RingCentral

For many businesses, the phone system is one of those technologies that doesn't get much attention until something goes wrong.

Maybe remote employees struggle with call quality, or a hardware issue requires a service call. More often, organizations simply continue using a legacy system they've had for years because it still works.

But today's workplace looks very different than it did when many phone systems were installed. Employees work from home, travel between locations and expect the same communication experience whether they're sitting at a desk, working remotely or answering a customer call from a mobile device.

That's why more organizations are taking a fresh look at cloud-based voice platforms like RingCentral.

The Hidden Work Behind ‘Working Fine’

When we talk with clients about communications, the conversation rarely starts with complaints. Most companies aren't frustrated with their phones. They're frustrated with everything that comes along with managing a legacy system, including software updates, hardware replacements, ongoing service and planning for potential outages.

None of those tasks are all that difficult. They simply consume time and attention from IT managed services that could be focused elsewhere and on higher priority items.

Organizations are choosing RingCentral because it provides:

• Flexibility for remote and hybrid work
• Reliable communications backed by the cloud
• Easier management and reduced hardware requirements
• The ability to scale as the business grows
• One platform for voice, video, messaging, and collaboration

Building Consistency Into Everyday Communication

One of the biggest advantages of cloud-based voice systems like RingCentral

If an office loses power or internet connectivity, calls can often be rerouted automatically. Employees can continue answering business calls from laptops, mobile devices or alternative locations without customers ever knowing there was an issue.

The goal isn't simply adding features. It's removing barriers that make communication harder than it needs to be while creating a more flexible and resilient communications environment.

For many organizations, this means employees can stay connected through their smartphones while maintaining a professional business presence and access to the same communications tools they use in the office.

Why Organizations Are Moving to the Cloud

Clients often tell us they appreciate cloud-based communications because they simplify the way teams connect, collaborate and serve customers.

• Unified communications: Voice, messaging, video meetings and fax capabilities in a single platform.
• Seamless integrations: Connect communications with Microsoft Teams, Microsoft 365, CRM platforms and call center applications to streamline workflows and improve visibility.
• Device flexibility: Employees can use a desk phone, soft phone or mobile device interchangeably, making it easier to transition between the office, home and the road while maintaining access to the same business communications tools. 
• Greater flexibility: Teams can work from the office, home or on the road using desk phones, computers or mobile devices.
• Business continuity: Built-in redundancy helps keep communications available during unexpected disruptions.
• AI-powered tools: Features such as automated call routing, virtual receptionists and call transcription help improve efficiency.
• Protect existing investments: Many organizations can continue using existing handsets and headsets, simplifying the transition and reducing upfront costs.
• Local implementation and support: DMC handles deployment, training and ongoing support, providing a single trusted partner throughout the process.

Is RingCentral right for your business?

Not sure whether your current phone system is helping or holding you back? 

Our customized Communications Review offers a fresh look at how your organization handles voice, remote work and business continuity. We'll help you understand what's working, identify potential risks and explore opportunities to simplify communications. Let's start the conversation.

Jason Hood

President, DMC Technology Group

Jason Hood brings over 30 years of IT leadership to DMC, having successfully guided companies through transformative business initiatives across a range of industries.